Refund policy

Refund Policy for Digital Products

Thank you for purchasing from our store. We strive to deliver quality digital content to support your Chinese learning journey. Due to the nature of digital products, we generally do not offer refunds, except in specific cases outlined below.

Refund Eligibility:

1. Technical Issues: If a technical issue prevents access to or use of the digital product and cannot be resolved, please contact us within 7 days of purchase to request a refund.

2. Duplicate Purchase: If you accidentally purchase the same digital product more than once, please contact us for a refund on the duplicate charge.

3. Defective Content: If the content is missing, incomplete, or otherwise defective, please notify us within 7 days of purchase so we can assist with troubleshooting or issue a refund if necessary.

How to Request a Refund:

To request a refund, please email us at nihao@mandolearn.com with your order number and a brief description of the issue. Refund requests will be reviewed within 3 business days, and we will notify you of the outcome.

Non-Refundable Situations:

• Change of mind or accidental purchase

• Lack of compatibility with devices or software not specified in our product requirements

• Failure to learn or achieve results (digital products are learning aids and not guarantees of specific outcomes)

Please note that all refunds are issued at our discretion, and we reserve the right to decline requests that do not meet the eligibility criteria outlined above. Thank you for understanding our policy and for supporting our store!